Gordon James

Gordon James
Find Your Flooring Solutions With INTERSOURCE, Inc.

Flooring in a home is something you can’t avoid; we stand and walk on them every day. The choice of flooring inside your home is one of the most basic yet important decisions a homeowner needs to make. We partnered with INTERSOURCE, Inc. for flooring solutions inside our 2019 Artisan Home. Not only does INTERSOURCE, Inc. provide amazing products, but their delivery of flooring solutions is exceptional. Without the custom installation offerings from INTERSOURCE, Inc., our homeowners would not have the dream home they have today.

 Tell us about the history of your company: 

INTERSOURCE, Inc. is an independent, through-the-trade, full-service residential and commercial floor covering dealership established in 1996 to employ our knowledge of interior design and construction. We make it our business to provide superior products and services to the architect, interior designer, builder/remodeler, general contractor and their respective clients. Subsequently, the outcome is successful, high-quality installations.


How were you involved in the creation of the Gordon James Home? 

We worked with Gordon James to procure the carpeting, Luxury Vinyl Planks(lower level), and the rubber in the workout room for the home. We installed both on-schedule and on-budget. 


How did you work with Gordon James to achieve the goal?

We provided a systematic approach to procuring the materials specified by the interior designer and scheduling floor products in the home. The result was a high-quality floor installation, which made an amazing impact on the overall look.


What made this project unique?

We offered the desired materials at the requested budget to create an exceptional outcome. It was also one of our first times working with Gordon James, and we didn’t work directly with the interior designer. Despite this, we successfully adapted to their selection and install parameters.


Describe your process: 

We are methodical and diligent about how we proceed with all our projects. When working directly with the builder, we ensure that we are thorough in understanding the plans. This includes knowing if there is in-floor heat, built-ins to work around, concerns about lighting and seam layout, special phasing requirements, moisture issues, special subfloor conditions exist, etc. Since this project was an Artisan Home, we negotiated special pricing and discounted the overall project so we could provide great value and extraordinary service every step of the way.


What challenges did you face, and how did you overcome them? 

Successfully meeting the tight installation timeline that the project demanded! 


What should a homeowner value when it comes to finding a flooring company that’s right for their custom home build or renovation? 

For 23 years, we have valued service over sales. Extraordinary service is what it takes to ensure customers receive the best material for the job and the best layout for total satisfaction. We work with several premier builders, architects, and interior designers. We have built trusted relationships with all of them. We always invest the time to educate on appropriate material usage and ensure that the outcome is flawless. These are just some traits that any floor installation customer should value.


What makes INTERSOURCE, Inc. different than other flooring companies? 

Attention to detail is one of our key differentiators. We take the time to listen, tailor-fit the material and installation, and ensure follow-through is as satisfying as the process itself. We take great pains to ensure that our curation of materials is broad, yet unique. The lines we carry stand behind their product. We also seek to do business with people who emulate our core values of PIPER: Passion, Integrity, Positivity, Excellence, and Respect. Exceptional Flooring Solutions. Extraordinary Service. It’s more than a tagline; it’s our MO.


Describe INTERSOURCE, Inc. and its area of specialization. Who might be interested in your service? 

We are a through-the-trade supplier; we sell directly to industry professionals in the residential arena: architects, builders, remodelers and interior designers. Anyone looking to supply their client with nearly any residential or commercial flooring material is encouraged to work with us to help determine the perfect project solutions. Roughly 50 percent of our work is business-to-business commercial. From worship institutions, to education, to healthcare, to large corporations — we furnished the materials and successfully installed projects for over 23 years. 

What is your favorite contribution to the Gordon James Artisan home and why?

It’s honestly difficult to choose just one. Out of the stair runner, upper and lower level carpet, the lower level luxury vinyl planking, and the exercise room rubber…. I think we love the material and custom installation of the stair runner the best!


For more information about INTERSOURCE, Inc., visit http://intersource-inc.com